SHIPPING & RETURNS

Shipping (Australia)
• Standard: 5-10 business days - $9.95 AUD
• Free shipping over $150 AUD
• Orders dispatch in 2-3 business days.

International
• Flat rate: $19.95 AUD (8–14 business days)

 

Vault Vera Returns Policy

At Vault Vera, each piece is designed with intention — modern heirlooms crafted to last.
If your order doesn’t feel right, we’re here to make it right.

Eligibility:

  • Returns accepted within 14 days of delivery.

  • Items must be unworn, undamaged, and in original packaging.

  • We cannot accept returns on earrings, sale items, or gift cards for hygiene and policy reasons.

How to Return:

  1. Email support@vaultvera.com within 14 days of receiving your order.

  2. Include your order number and reason for return.

  3. We’ll reply with return instructions and a shipping address.

Refunds:

  • Once received and inspected, refunds are processed within 5–7 business days to your original payment method.

  • Return shipping is covered by the customer unless the item arrived damaged or incorrect.

Exchanges:
If you’d like to exchange for a different style or size, contact us — we’ll do our best to accommodate availability.

Our Promise:
We stand behind the quality of every Vault Vera piece. If you’re ever unsatisfied, we’ll work with you to make it right.